How well is our site doing? Reporting on all Bizport traffic and user activity since the official launch on October 5th, 2016.
What information is most consumed and how? Reporting on Sessions within the past 30 days.
When it comes to measuring the efficiency of any process, we usually look the resources consumed during execution. For customer service efficiency, the most common resource we track is time. Reporting on all Intercom (help/chat) conversations since the official launch of Bizport on October 5th, 2016.